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민순 ( Min Soon ) - 조선대학교 간호대학
김정설 ( Kim Jung-Sul ) - 전남대학교 간호대학원
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Abstract
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Introduction: This study was conducted to investigate patients’ satisfaction with hospital services at a university hospital in G city.
Methods: The subjects of this study were 92 inpatients and data were collected during the period from March to April 2003. The research tool used was a 24-item scale (Cronbach’ а= .768) on patients’ satisfaction with two subcategories of services: 18 items on hospital human resources (а= .722) and 6 items on hospital environment (а= .700). Data were analyzed through x2-test, t-test and ANOVA using SPSS/PC.
Results: The level of patients’ satisfaction was 38.4±3,77 on hospital services, 27.6±6.14 on hospital human resources, and 10.8±2.39 on hospital environment on the average. Satisfaction related to hospital human resources was higher in male subjects (t=4.15, p= .003) and in those who stayed longer than 15 days (t=4.404, p= .039) than the others, and also higher in those who replied that all items related to hospital facilities are satisfactory except the parking lot. Satisfaction related to hospital environment was significantly higher in more educated subjects (F=2.945, p= .037) and in those who replied that all items related to hospital facilities are satisfactory or appropriate except the parking lot and admission procedure.
Conclusions: Length of stay and the level of accessibility and appropriateness of hospital facilities were found
to be factors that have significant effects on patients’ satisfaction.
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KeyWords
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환자만족, 병원인적자원, 병실환경
Patients’ satisfaction, Hospital human resources, Hospital environment
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원문 및 링크아웃 정보
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등재저널 정보
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